Privacy Policy

Last updated: 19th October 2025

Effective from: 19th October 2025

Welcome to utsovia.com. We value the privacy of our visitors and customers and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, retain and protect your personal data when you use our Site or purchase our products.

1. Scope & Consent

By accessing or using the Site, placing an order, subscribing to communications, or otherwise providing your information to us, you consent to the collection, processing and use of your personal data as described in this Privacy Policy. If you do not agree with any terms herein, please do not use the Site or provide personal data.

2. What Information We Collect

2.1 Personal Information

Information that identifies you as an individual, or when combined with other information can be used to identify you:

  • Name
  • Email address
  • Postal address
  • Telephone / mobile number
  • Billing and shipping information
  • Order history and purchase details
  • Login credentials (if you create an account)

2.2 Sensitive / Financial Information

For processing orders or payments:

  • Payment method and transaction details (via our payment service providers)
  • Credit/debit card or bank information (in compliant, encrypted form, usually handled via partners)
  • Any other information required to verify identity or process refunds

2.3 Usage, Device & Technical Data

Automatically collected when you visit the Site:

  • IP address
  • Browser type and version
  • Time zone setting
  • Cookies and tracking technologies (see section 4)
  • Pages visited, products viewed, purchase behaviour and preferences

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including shipping, payment and refunds
  • To communicate with you regarding your orders, account or queries
  • To send you marketing communications (where you have opted-in) and offers from Utsovia
  • To personalise your shopping experience and recommend products
  • To improve our Site, services, and product offerings
  • To detect, prevent and respond to fraud or security issues
  • To comply with legal obligations (taxation, consumer laws)

If we intend to use your personal data for any other purpose, we will notify you and obtain your consent as necessary.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, enable Site functionality, and gather analytics. You may have a cookie banner or preference centre where you can manage your consent.

Types of cookies may include:

  • Essential cookies (necessary for Site functioning and placing orders)
  • Analytics cookies (to track how you use the Site)
  • Marketing cookies (to deliver targeted advertisements)

You can disable or delete cookies via your browser settings. Note: disabling essential cookies may affect the Site’s performance.

5. Sharing & Disclosure of Information

We may share your information with the following categories:

  • Service providers & partners: logistics/couriers, payment processors, marketing platforms, analytics providers — only when necessary and under confidentiality agreements
  • Affiliates: if we restructure or affiliate with another entity
  • Legal & regulatory authorities: when required by law or to protect our rights, users or third parties
  • Business transfers: in case of merger, acquisition or asset sale, subject to binding obligations

We do not sell your personal data to third parties for independent use.

6. International Transfers

If we transfer your personal data to a location outside India, we ensure appropriate safeguards (such as contractual terms, encryption) so your data remains protected.

7. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes described (e.g., fulfil orders, maintain your account, comply with legal obligations) or until you request deletion, whichever is earlier. When no longer needed, we will securely delete or anonymise it.

8. Security

We adopt reasonable security measures (technical, organisational and physical) to protect your personal data from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or storage is 100% secure — we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not intended for children under the age of [e.g., 13/18] (insert appropriate age). We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. Your Rights & Choices

Depending on your jurisdiction you may have the following rights:

  • Access your personal data we hold and request a copy
  • Correct or update your personal data
  • Delete or request erasure of your personal data
  • Withdraw your consent (where processing is based on consent)
  • Object to, or restrict, our processing of your data
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at the details below. We may require verification of your identity for your protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. A “Last updated” date is shown at the top. We will notify you of significant changes (e.g., via email or Site notification) and encourage you to review the policy periodically.

Thank you for trusting Utsovia with your personal information. We are committed to transparent practices and protecting your privacy.